Privacy Policy

This Privacy Policy explains how British Food Basket ("British Food Basket", "we", "us", or "our") collects, uses, discloses and protects personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

We aim to collect only the information reasonably necessary for the purposes described in this policy and to handle it in accordance with applicable Canadian privacy laws.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Your name and contact information, such as email address, telephone number and shipping or billing address.
• Information needed to process and fulfil your purchases, including products ordered and delivery information.
• Account information if you choose to create an account with us.
• Information you provide when contacting us or submitting a form.
• Information relating to your interactions with our website, such as browser, device and certain technical information.
• Information collected through cookies and similar technologies, where applicable.

Payment information is generally processed through our payment providers. We do not need to store your complete payment card number ourselves in order to process an order.

2. How We Use Your Information

We may use personal information for purposes including:

• Processing, confirming and fulfilling orders.
• Arranging shipping and delivery.
• Providing customer service and responding to questions or requests.
• Managing customer accounts where applicable.
• Processing returns, refunds and other order-related requests.
• Maintaining, improving and securing our website and services.
• Preventing fraud, misuse or unauthorized activity.
• Sending marketing communications where permitted and where you have provided the required consent.
• Meeting legal, regulatory and accounting obligations.

3. When We Share Information

We do not sell your personal information as part of our ordinary business operations.

We may share information with service providers and other organizations where reasonably necessary to operate our business and provide services to you.

These may include providers involved in:

• Website hosting and ecommerce infrastructure.
• Payment processing.
• Shipping and delivery.
• Email and customer communications.
• Website analytics and performance.
• Fraud prevention and security.

We may also disclose information when required or permitted by applicable law, such as to comply with legal obligations or protect our rights, customers, business or property.

4. Shopify and Service Providers

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to offer products, process orders and provide ecommerce services.

Information submitted through our store may therefore be processed by Shopify and by other service providers that support our store and its operations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the store function, remember preferences, understand website usage and improve the shopping experience.

Some cookies are necessary for essential website functions, such as shopping cart and checkout functionality.

Other technologies may be used for analytics, performance or marketing purposes, depending on the services and settings used on our store.

You can generally manage cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

6. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send you information about products, promotions, offers, updates or other communications from British Food Basket.

You can unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting us.

We will handle marketing communications in accordance with applicable Canadian requirements.

7. How We Protect Your Information

We take reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold.

These measures are intended to help protect personal information against unauthorized access, use, disclosure, loss or theft.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, enforce agreements, or meet legal and accounting obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to the personal information we hold about you.

These may include the ability to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Ask questions about how your information is collected, used or disclosed.
• Withdraw consent where withdrawal is available and subject to applicable legal or contractual limitations.

To make a privacy request, please contact us using the information provided below. We may need to verify your identity before responding to certain requests.

10. Children's Privacy

Our store is intended for general consumers and is not directed specifically toward children.

We do not knowingly request or collect personal information from children where doing so would be prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date shown at the beginning of this policy.

12. Contact Us

If you have a question about this Privacy Policy, want to make a privacy request, or wish to raise a concern about how your personal information is handled, please contact us.

If you are not satisfied with our response to a privacy concern, you may have the right to bring your concern to the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada where applicable.