British Food Basket
Returns & Refunds
We want every order to arrive safely and correctly. If there is a problem with your delivery, we are here to help.
Food Products Are Non-Returnable
Due to the nature of food products, we do not accept returns for change of mind, taste preference, or cosmetic imperfections. Refunds or replacements are available only for damaged, defective, or incorrectly shipped items.
When Can You Contact Us?
Please contact us within 7 days of delivery if your order includes a damaged product or an item that is different from what you ordered.
Damaged Products
If a product arrives damaged, please contact us within 7 days of delivery. Photographs of the damaged product and packaging may be requested to help us assess the issue.
Incorrect Products
If you receive an incorrect product, please contact us within 7 days of delivery. Include your order number and details of the item you received.
How to Report an Issue
Follow these simple steps so our team can review your request as quickly as possible.
Contact Us
Get in touch within 7 days of delivery and provide your order number.
Share Details
Explain the issue and provide clear photographs if the product or packaging is damaged.
Receive a Resolution
Once reviewed and approved, we will arrange an appropriate replacement or refund.
Refund Information
Refunds or replacements are available only for approved claims involving items that are damaged in transit, defective, or incorrectly shipped.
Once a refund has been approved, please allow up to 1 full working week for the refund to be processed. The time required for the funds to appear in your account may also depend on your payment provider.
Refunds will generally be issued to the original payment method used for the order.
Important Notes
We do not accept returns for change of mind, taste preference, or cosmetic imperfections.
Claims submitted after 7 days of delivery may not be eligible for a replacement or refund.
Please keep the affected product and its packaging until your issue has been reviewed by our team.
Order Cancellations
Orders may be cancelled prior to shipment.
If an order is cancelled after it has been shipped, shipping charges are non-refundable. If a parcel is already in transit and cannot be intercepted, it will be treated as a refused or returned shipment.
Refused Shipments & Incorrect Address
Customers are responsible for entering accurate shipping information. If a parcel is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect from the courier, the order will be refunded minus original shipping costs, return shipping charges, and any courier correction fees.
A minimum 25% restocking fee may apply to returned non-perishable products. Perishable food items returned to us are not eligible for resale and may not be refunded.
Weather & Temperature Risk
Chocolate may melt in warm conditions and liquids may freeze in cold conditions. We use protective packaging where appropriate, but temperature-related changes do not qualify as damage and are shipped at the customer's risk.
Need Help With an Order?
Facing an issue with a damaged, defective, or incorrect product? Contact our team within 7 days of delivery.